Apple's privacy policy indicates that an AI shopping assistant will be introduced to the Apple Store app.
TL;DR: Apple's revised privacy policy for the Store app indicates the upcoming introduction of a "Virtual Shopping Assistant," which will gather chat, device, and location data. It is not yet operational, and users can only partially opt out.
Apple is set to launch an AI-driven shopping assistant within the Apple Store app, according to an update in the privacy policy uncovered by MacRumors. This revised document outlines a "Virtual Shopping Assistant" that will gather account information, device identifiers, carrier details, chat data, and optionally, location data to tailor responses for users. The feature is currently not active.
Apple states that it strips personal identifiers from chats before sharing data with partners, ensuring that the information is solely used to enhance conversational responses. While users cannot completely opt out of the assistant, they can disable a "Chat Improvements" option that governs whether their conversations are utilized to refine the system. This setting can be found under Account > Settings in the Apple Store app.
This shopping assistant will mark Apple's second deployment of an AI chatbot, following a similar feature in the Apple Support app, which is also not yet available to all users. Although Apple developed a third-party AI system for Siri, it was not showcased at WWDC, and the company has been slower than competitors like Google, Amazon, and Meta in integrating conversational AI into consumer products. Adding a shopping assistant in the Store app presents a low-risk entry: the discussions will revolve around products Apple already offers, the data is first-party, and the consequences of an inaccurate reply are trivial compared to more critical misdiagnoses.
The privacy terms are noteworthy. The phrase "Where enabled, location data" and sharing with unspecified "partners" after removing identifiers is typical for Apple, but it is more lenient than users might anticipate from a company that promotes a strong privacy stance. A German court found Google liable for its AI-generated responses, and any AI shopping assistant that gives incorrect product recommendations or misstates specifications could face similar oversight. Apple has not yet specified a launch date.
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Apple's privacy policy indicates that an AI shopping assistant will be introduced to the Apple Store app.
An update to the privacy policy for the Apple Store app outlines a "Virtual Shopping Assistant" that gathers chat, location, and device information. It is not currently operational.
