The Framework Laptop 16 features an improved touchpad, a refreshed design, and an impressive eGPU capability.

      The most customizable laptop has received further enhancements, which is quite impressive.

      Framework is not solely concentrating on its new Laptop 13 Pro. The company is also introducing a robust set of updates for the Framework Laptop 16, which has been recognized as one of the top laptops available. The most notable aspect of this update is that Framework is addressing all the concerns raised by previous Framework 16 owners since the laptop's release two years ago.

      The largest upgrade in user experience comes from the newly designed one-piece haptic touchpad. One compromise of the Laptop 16’s modular input system was the visible seams around the touchpad section.

      The new one-piece construction resolves this issue with a single CNC aluminum palm rest that neatly centers the touchpad. It incorporates the same four-piezo haptic system as the Laptop 13 Pro, allowing users to adjust both the click force and haptic feedback to their liking.

      In addition, there’s a new one-piece keyboard in US English. While maintaining the same key structure as before, it includes an aluminum lattice that creates a seamless look for the top row of the input module.

      Is there a new color option?

      Yes, and it's an appealing addition. Framework is introducing a Translucent Smoke Gray Bezel, which has undergone years of testing before its release. Notably, the material consists of 98% post-consumer-recycled plastic, which is a nice touch. This will be available in system configurations and on the Framework Marketplace later this summer.

      There’s also a new Ryzen 5 340 chipset configuration that lowers the entry price, making the laptop more accessible. The Ryzen 5 edition will start at $1,249 for the DIY Edition and $1,599 for a pre-built model, both available for pre-order now.

      What is the OCuLink Dev Kit?

      This aspect of the update is particularly intriguing. Framework is previewing an OCuLink Dev Kit for the Laptop 16 that allows users to connect external GPUs and high-speed peripherals via the laptop’s Expansion Bay. It employs OCuLink 8i and supports up to 128 Gbps of bidirectional throughput, making it the first laptop to feature an exposed 8-lane OCuLink interface, according to Framework.

      The kit includes an adapter board, a dock for using Framework’s Graphics Modules externally, and a PCIe dock for standard graphics cards and other devices. Users will construct the enclosure and select the GPU on their own.

      The company has indicated that further details will be revealed as the launch approaches later this year. The one-piece touchpad and keyboard can be pre-ordered now, with shipments starting in June.

      Additionally, Framework is launching a wireless keyboard that includes an integrated touchpad and a 10GB Ethernet expansion card for those requiring extra speed. Both products are expected to be available later this year.

      Rachit is an experienced tech journalist with over seven years in the consumer technology sector.

      The Logitech MX Vertical is now priced at $74, and if you spend several hours a day using a mouse, this offer is worth considering.

      Logitech MX Vertical now available for $74.99 (38% discount): featuring an ergonomic vertical design, 4000 DPI, and multi-device capability.

      If you spend a significant portion of your workday using a mouse, the Logitech MX Vertical represents one of the more sensible upgrades for your desk. Currently priced at $74.99, it is reduced by $45 from its original price of $119.99 in a limited-time promotion. The vertical design is not just a gimmick; Logitech’s own research indicates a 10% reduction in muscle activity compared to conventional mice, and the 57° wrist angle alleviates pressure points that can accumulate throughout a long day in ways that a traditional horizontal mouse does not.

      Framework Laptop 13 Pro is the serviceable MacBook Pro alternative that Linux enthusiasts have been awaiting.

      The laptop designed for self-repair has now become one that users genuinely desire.

      Framework has been diligently perfecting its modular laptop concept for six years, and the new Framework Laptop 13 Pro may be nearing its final iteration. It features a complete overhaul aimed at addressing the most significant user concerns, particularly regarding battery life, and goes beyond just that.

      Does it truly outperform a MacBook Pro in terms of battery life?

      Recent studies indicate that chatbots are becoming overly emotional, leaving customers dissatisfied.

      Research suggests that a chatbot's display of empathy may actually increase customer annoyance rather than decrease it.

      When a customer service agent expresses, “I completely understand your frustration,” it comes across naturally. However, when a chatbot conveys the same sentiment, it often feels off. Now, researchers have validated this instinct with concrete data.

      As reported by Techxplore, a new study published in MIS Quarterly reveals that when AI chatbots express empathy during service failures, it can worsen the situation for customers instead of improving it.