Samsung is leveraging AI to forecast appliance failures – but there’s a drawback.

      Samsung 4-Door Refrigerator 2025

      Samsung is integrating AI into a broad range of products, including its home appliances. We previously reported on AI applications in Samsung washing machines and the Bespoke AI Jet Ultra. Now, the company is also utilizing AI to monitor appliances and anticipate potential breakdowns.

      This feature, known as AI Pre-Care Notification, is part of the AI Subscription Club that Samsung introduced in 2024. The system employs AI to track appliance usage and condition, including consumable levels, to identify possible issues.

      For instance, Samsung explained that if an air conditioner has lower refrigerant levels than expected or if a refrigerator's internal temperature is abnormal, the AI service will provide a diagnosis and suggest what may be wrong. To utilize this service, appliances must be connected to the SmartThings platform, after which a customer support representative will reach out by phone.

      Additionally, users can schedule on-site repairs to resolve issues before a serious breakdown occurs. The AI Pre-Care Notification service is accessible for air conditioners, air dressers, dishwashers, dryers, induction cookers, kimchi refrigerators, microwaves/ovens, refrigerators, robotic vacuums, and washing machines.

      Samsung

      This application of AI seems beneficial since it can prevent an appliance from failing and causing greater damage, making preventative maintenance quicker and more economical. Samsung also points out that early diagnoses allow for addressing air conditioning issues before the summer season, when demand for repair services increases.

      However, there is a stipulation: to access the service, you must be a member of the AI Subscription Club, which is currently only available in Korea. The AI Subscription Club allows users to rent AI appliances with maintenance included, and the new AI Pre-Care Notification aims to enhance the user experience while effectively utilizing AI.

      Interestingly, the AI Subscription Club also offers the option to rent Ballie, Samsung's home robot, which is expected to have a broader release in late 2025. It’s possible that Samsung will also expand the offerings of the AI Subscription Club at that time.

      Chris has been writing about consumer technology for over 15 years. Previously the Editor-in-Chief of Pocket-lint, he has covered numerous topics...

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